Shipping Policy
Last updated: January, 18, 2026
This Shipping Policy outlines how Imagi Factory handles order processing, delivery timelines, shipping fees, and related procedures. Our goal is to provide a reliable and transparent experience for every customer.
Order Processing
All orders are prepared with care to ensure accuracy and quality. Standard orders are typically processed within 2-3 business days, while custom or made‑to‑order items may require additional production time. Processing times may vary during peak periods or due to material availability.
Shipping Methods and Delivery
We offer a range of shipping options based on destination and customer preference. Delivery times depend on the selected shipping method and the carrier’s schedule. Once an order has been shipped, customers will receive a confirmation email that includes tracking information when available.
Shipping Fees
Shipping costs are calculated at checkout based on the destination, package weight, and selected delivery method. Any applicable taxes, duties, or import fees for international orders are the responsibility of the customer.
Custom Orders and Production Time
Custom‑made items, including personalized or made‑to‑specification products, may require additional time before shipment. Estimated production timelines will be communicated during the ordering process. We strive to meet all estimated timelines, though variations may occur depending on complexity and workload.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We are not liable for delays or lost packages resulting from incorrect or incomplete addresses. If an error is identified after placing an order, customers should contact us as soon as possible so we can attempt to correct it before shipment.
Lost, Delayed, or Damaged Packages
Once an order has been handed to the carrier, delivery timelines and handling are outside our direct control. If a package is delayed, lost, or arrives damaged, customers should notify us promptly so we can assist in filing a claim or arranging a suitable resolution.
International Shipping
International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country. These charges are not included in our shipping fees and are the responsibility of the customer. Customs processing may also extend delivery times.
Contact Information
For questions or concerns regarding shipping, delivery, or order status, customers may contact us at:
Imagi Factory
Email: imagitoyfactory@gmail.com
Location: Toronto, Canada