Terms & Conditions
Last updated: January, 18, 2026
These Terms and Conditions govern the use of the website and services provided by Imagi Factory. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these terms. Please read them carefully before proceeding.
Use of Our Website
Our website and its content are provided for personal, non‑commercial use. Users agree not to misuse the site, interfere with its functionality, or engage in activities that could harm our business, customers, or systems. All content, including text, images, designs, and product information, is owned by or licensed to us and may not be copied, reproduced, or distributed without permission.
Product Information and Availability
We strive to provide accurate product descriptions, pricing, and availability details. However, errors may occur, and we reserve the right to correct inaccuracies or update information at any time. Product availability may vary, and certain items—especially custom or made‑to‑order products—may require additional production time.
Orders and Payments
By placing an order, you confirm that all information provided is accurate and complete. All payments must be made using approved payment methods displayed at checkout. We reserve the right to refuse or cancel orders in cases of suspected fraud, incorrect pricing, or other issues that may affect fulfillment.
Custom and Made‑to‑Order Products
Custom items are created based on the specifications provided by the customer. It is the customer’s responsibility to ensure that all submitted details are correct. Due to their personalized nature, custom products may not be eligible for cancellation, return, or refund unless they arrive damaged or contain an error caused by us.
Shipping and Delivery
Shipping timelines, fees, and procedures are outlined in our Shipping Policy. Once an order has been handed to the carrier, delivery is subject to the carrier’s schedule and conditions. We are not responsible for delays caused by carriers, customs, or factors beyond our control.
Returns and Refunds
Our Refund Policy outlines the conditions under which returns or refunds may be granted. By making a purchase, customers acknowledge and accept the terms of that policy.
Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability for any claim related to a purchase is limited to the amount paid for the product in question.
User Accounts and Security
If our website allows account creation, users are responsible for maintaining the confidentiality of their login information and for all activities conducted under their account. We reserve the right to suspend or terminate accounts that violate these terms or pose security risks.
Third‑Party Services
Our website may include links to third‑party websites or services. We are not responsible for the content, policies, or practices of these external sites. Users access them at their own discretion.
Changes to These Terms
We may update these Terms and Conditions periodically to reflect changes in our practices, services, or legal requirements. Continued use of our website after updates constitutes acceptance of the revised terms.
Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us at:
Imagi Factory
Email: imagitoyfactory@gmail.com
Location: Toronto, Canada